November 2, 2022





We are looking for a Reservationist to join our friendly sales office team at the stunning L'Horizon Beach Hotel & The Grand Hotel & Spa on the beautiful Island of Jersey

job Description

We are looking for a Reservationist to join our friendly sales office team at the stunning L'Horizon Beach Hotel & The Grand Hotel & Spa on the beautiful Island of Jersey

This is a Full Time role working 40 hours per week. Our current operating hours are 9am-17.30 pm Monday-Friday 5 days out of 7

Our Reservationists are integral to the smooth running of the Hotel and, you will be responsible for communicating requirements, restaurant reservations, and events throughout the hotel's departments. You will have a keen eye for detail and be pro-active in your manner.

About you:

  • First and foremost you will enjoy working in an office environment and speaking to people over the telephone
  • You will have an excellent telephone manner and be able to build rapport with people easily
  • You will be able to demonstrate high standards of written communication, as this role involves regular email communication with our guests
  • You will have customer service or telephone sales experience and an interest in the hospitality industry
  • Previous experience of a hotel booking system would be an advantage, however comprehensive training is provided for all new team members
  • You’ll enjoy learning and if successful will work hard to develop a thorough knowledge of our of hotel products and services as quickly as possible
  • Most of all, you’ll have a friendly, welcoming and genuine manner

What’s in it for you?

  • An industry leading salary – All our staff are paid hourly on a 40 hour contract with all overtime paid in full!
  • 29 days holiday rising to 33 days with service
  • Live in from £48 per week inclusive of meals and bills
  • 15% tax on wages
  • Use of the Health club facilities where available
  • A share of service charge – 100% of which is split between the team
  • £30 staff stays with Hand Picked Hotels per room Bed & Breakfast PLUS 25% discount of all food & drink
  • Annual loyalty awards
  • Free parking on site
  • Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform

About us:

L’Horizon Beach Hotel & Spa is a 4 Red Star Hotel with 106 bedrooms located in St Brelade’s Bay one of the most stunning beaches on the island. The interior is calm and elegant, full of space and light, while the outside impresses with its beautiful terrace and views over the bay. The hotel hosts a 2AA Rosette restaurant, Atlantic Lounge and recently refurbished outside Terrace restaurant for food enthusiasts. The Hotel also has an award winning spa and health club with 6 treatment rooms, relaxation area, indoor pool, sun terrace and gym

Hand Picked Hotels is a private collection of 21 country house hotels throughout the United Kingdom and Channel Islands. Each of our properties has its own charming character, and all of them are set in stunning surroundings; from the sandy shores of Jersey to the rolling hills of Yorkshire.

With welcoming and charming service delivered in truly inspirational settings, our guests are encouraged to relax, kick off their shoes and indulge. You make it Hand Picked!

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.

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