Head Receptionist

November 2, 2022

Windermere, United Kingdom

Full-time

£12.00 ph

Summary

We are looking for an enthusiastic and hardworking individual to join our friendly Reception Team.

job Description

Head Receptionist

Ideally located in the bustling village of Bowness on the shores of the Lake Windermere, The Belsfield Hotel features 62 bedrooms, two bars, a 2AA Rosette restaurant, brasserie and function rooms, perfect for weddings and conferences. We are a 4 star AA listed hotel, beautifully designed to reflect the finest in contemporary luxury.

We are looking for an enthusiastic and hardworking individual to join our friendly Reception Team.

The job:

Our Head Receptionist is responsible for ensuring that all hotel guests are dealt with in a professional and courteous manner, in person, on the telephone and in writing, so that fine attention to detail makes every guest stay perfect.

You will be playing a pivotal role in assisting our Front Office Manager in the day to day running of the department, ensuring that all the procedures are being followed and tasks are being completed in an efficient and timely manner.

You will be supervising, training and developing our Reception Team on a daily basis, in order to provide exceptional service to our guests.

Flexibility is very important for this role, as regular early or late shifts will also be part of your duties.

About you:

· You will have an experience in similar position, ideally from high quality 3 or 4 star hotel, looking to continue and develop your career further.

· You will have a passion for customer service, with a strong focus on attention to detail.

· You will be a natural communicator with people, able to build relationships in a friendly and professional way.

· You will be able identify customer needs and will exceed their expectations.

· Experience in using Reslynx.

· You will be committed to high service standards.

· You will be an enthusiastic and motivated team player, with a can-do attitude.

What we will provide in return:

· A competitive salary of £24,960.00 per annum.

· Training and personal development.

· Uniforms provided.

· Employee assistance programme.

· Meals on duty.

· Staff Discounts and special rates in all our hotels throughout UK.

· A friendly and committed staff and management team.

· Live in accommodation available.

· A wonderful and stylish working environment to be proud of.

For further information about the hotel, visit our website

Job Types: Full-time, Permanent

Salary: £12.00 per hour

Benefits:

  • Discounted or free food
  • Employee discount
  • On-site parking
  • Wellness programme

Schedule:

  • Monday to Friday
  • Weekend availability

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