Company Overview

Storrs Hall is beautifully located on the shores of Lake Windermere. The hotel has 29 bedrooms within the main house, 6 additional luxury suites and 1 unique boathouse, all with private hot tubs.

Storrs Hall is a privately owned hotel, and has been in the same family since 1997. The owner is committed to a programme of continuous development and improvement to make the hotel stand out.

The hotels management’s ethos is about the overall guest experience, creating a home from home feel.

Job Overview

This is a customer facing role and is often the most memorable part of a guests stay at the hotel.

It can be very fast moving at times, where the need to be organised and efficient is imperative and will therefore require a well organised approach to work.

Why might you join our team:

Join our team and become part of the Storrs Hall family, not only do you get to work in a stunning location but look at the extra benefits below;

- Competitive pay

- 28 days holiday including bank holidays

- Share of staff gratuities each month

- En suite staff accommodation available if required

- Uniform provided

- Homemade meals on duty

- Staff discounts, as well as friends and family discounts

- Employee assistance programme - with 24 hour helpline with experts in law, personal finance, family matters and mental health

- Training and development

- Annual anniversary bonus

- Pension scheme

- Staff parties and social events throughout the year

- Birthday gift

- Car parking on site

- Employee referral bonus

- Gym membership

Responsibilities and Duties

• Ensure that restaurant related crockery, cutlery, glassware, condiments, etc. are prepared for service.

• Greet customers, take orders and deal with enquiries on menus in a knowledgeable and friendly manner.

• Be fully conversant with the facilities, services and promotions offered by the Hotel and where possible pass this information onto the guests whenever the opportunity arises. Upsell where possible.

• Serve drinks, snacks, meals, afternoon tea to guests in an efficient manner within the Hotel including outside areas.

• Clean, clear and set tables as required.

• Maintain cleanliness in the restaurant, bar areas, back of house and cellar areas at all times. Comply with all record keeping requirements such as checklists and deep cleaning rota’s, etc.

• Handle cash, accept payments and operate the tills, ensure that billing is accurate, that all items are added to the bill and guest signatures are taken.

• Participate in providing excellent service to Hotel guests during Conferences, Weddings and Events.

Qualifications

Housing Information

En suite room accommodation available